Easy Exchanges

We hope that your new purchase is all you expected and more. We do understand that returns might be necessary. We DO NOT offer refunds, only store credit for returns. Please see the instructions below.

- Merchandise must be returned within 14 days from the date of receipt.

- Footwear must include the original shoe box in its original condition, without postal labels.

- Merchandise must not be returned worn, altered, or washed.

- Merchandise must have all original tags attached.

- Shipping and handling charges are not refundable.

- Items on sale, jewelry, hosiery and special orders may not be returned.

She She Shoes does not assume return shipping costs. Packages that arrive COD will be denied.

To return an item, carefully pack and ship via an insured shipping service to:

She She Shoes
Attention: Returns
130 N. Santa Cruz Avenue #D
Los Gatos, CA 95030

Once the item is received at our store, we will process the return and you will receive a gift card code electronically for your store credit to use on your next purchase. 

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